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Free Shipping:
All orders over $50 with a shipping destination within the USA will qualify for free shipping. All other orders will have shipping calculated and provided at checkout.
Address Changes:
If you wish to change your shipping address after you place your order please email us before receiving tracking, and we will get the address updated. If you reach out after the item has shipped, we are not responsible and recommend filing a package intercept through USPS.
Package Damaged in Transit:
Please note all packages, once scanned in by the carrier and out of our possession, are no longer our responsibility. Any issues with delays or damaged packages must be directed towards the carrier.
Tracking Says Delivered, but Did Not Receive:
If your tracking for ANY ORDER states that it has been delivered and you did NOT receive the items, you will have to file a claim through the carrier. WE ARE NOT RESPONSIBLE FOR THE PACKAGES AFTER THEY LEAVE OUR WAREHOUSE
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Forever Friends' Business Hours are Monday-Friday 9AM-5PM EST.
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Size Changes:
All sales are final, size changes will be attempted to be accommodated, but we cannot guarantee size changes.
Order Cancellations:
All sales are final.
Defective Items:
If an item is damaged or defective upon delivery, we will need to be notified within 3 business days after delivery. Items will have to be unworn and unwashed with tags attached. You are highly encouraged to inspect your orders upon delivery to report any issues within the 3-day window. You can e-mail us at contact@foreverfriendsbamboo.com. We will not be responsible for any defective or damaged products after 3 days of being delivered. You will have to return the items within 5 days for the return label being provided to you by Customer Service. Upon contacting us, items must meet these conditions for us to correct the issue, meaning there has to be a noticeable defect. *THIS DOES INCLUDE COSMETIC THREADS*. If we are able to send a replacement we will gladly do so. If we are unable to replace your item due to stock, you will be refunded for the specific amount to the original form of payment.
Package Damaged in Transit:
Please note all packages, once scanned in by the carrier and out of our possession, are no longer our responsibility. Any issues with delays or damaged packages must be directed towards the carrier.
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Many items on our site may utilize our custom mockups, and not have images of the actual product. Although we try to be as accurate as possible, please note that scale, colors and details of the garment may vary slightly and refunds will not be issued for items based on this observation.